UPDATE: February 29, 2008
Below is another update from our web hosting company. They are now saying that they will have the recovered data today and then their team will begin restoring data to our server. I've been talking with them about this extensively and hope that the end is in sight. I know that this is frustrating and that many are going through Message Board withdrawal so be sure to check out the Members Only section of the NOMOTC website. If you have burning questions for the group please feel free to email me and I will get your questions to the appropriate people.
-Alison, web@mainlinemoms.com

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We have recently encountered issues with the mySQL server that your databases are utilizing. On Sunday, February 17, 2008, our System Administration team took the mySQL server offline for scheduled maintenance and while they were performing this maintenance, they found that one of the hard drives was failing. Our team worked as quickly as they could to preserve as much data as possible.

Our System Administrators were able to save, and restore, approximately 80% of the data. We realize that 80% is not acceptable, therefore, we have sent the failed drive to a data recovery specialist. They have stated that they should be able to recover 95 - 100% of the data by Friday, February 29, 2008. It will take this long due to the damage to the drive and the amount of data on it. At that time, our System Administration team will do a complete backup of the current data on your mySQL server and then begin restoring the data we received from the data recovery specialist. We are going to make a current complete backup in case you have uploaded content since the hard drive failure. We will be prepared to do a restore, if needed, of this content.

We are very sorry about the inconvenience that you have suffered due to this incidence. We are providing compensation to our customers that have been adversely affected by this occurrence. Please place a ticket to our billing department and they will review your request as quickly as possible.

Thank you very much for your patience and understanding,

Fatima Said
Executive Manager, CR
IX Web Hosting

UPDATE: February 24th

It looks like theMessage Board will not be back until Thursday, February 28th. Please see the message below from our hosting company. If you have any questions please feel free to email me at web@mainlinemoms.com.

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We kindly ask you to keep patience until Thursday, February 28, 2008 because the experts are still working to restore all possible data.
We want to assure you though that we will never let this happen again as we have taken certain measures already to prevent this kind of accidents from happening in future, we will set brand new backup system which will allow to have backups on remote site. We kindly ask you to give us some time to advance monitoring on the server and to implement appropriate changes.
We value your time and business and appreciate that you handed a part of it to us. We can definitely state that we will justify your expectations and meet all your requirements as far as it concerns our hosting service. We hope for your understanding and cooperation in this matter. Thank you.

Should you have any further questions please let us know we are available 24/7.
Kind regards,
Elena Yarkina
Technical Support

UPDATE: February 20, 2008

It looks like theMessage Board will not be back until Thursday morning. Please see the email below from our hosting company:

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Please accept our apologies. We understand how difficult it is for you when data is lost and we treat such rare situations very seriously. Please allow me to explain what happened and let you know how we will be correcting this.

On Sunday, our Systems Administrators took your mySQL server offline for scheduled preventative maintenance. While performing this maintenance, they realized that one of the hard drives were failing. When a hard drive begins to fail, we must act quickly as this is a critical time for data, and our admins did what they could to preserve as much as possible. We were able to save 80% of the data on that drive, however, that leaves an unacceptable 20% corrupted.

Rest assured that the integrity of your data is very important to us, and we have sent this failed drive to a data recovery specialist who tells us that they expect to be able to recover 100% of the data. This recovered data should be returned to us by early Thursday morning. The moment we receive it, we will do a complete backup of the current data on your MySQL server, then we will restore your data, in it's entirety, as it was when the drive went down. If you have acquired new data since Sunday, please let us know so that we can take appropriate steps to ensure that data is restored correctly as well..

Thank you for your patience and understanding,
Yuliya Ponomaryova
CR Department

February 20, 2008; 12:34pm

Our web hosting company has informed me that they are having problems with the server our message board is on. This issue had been caused by the mysql server's urgent unscheduled maintenance that has taken place recently. They are working to correct the problem and expect a resolution within the next day. You may not be able to access our Message Board at this time. I apologize for any inconvenience. I will update this page as soon as I hear the problem is corrected.

-Alison, webmaster